Returns and Exchanges
We appreciate your understanding that all sales are final. We are happy to replace defective or damaged products or items shipped in error. Contact us at firstname.lastname@example.org for assistance.
Defective or Damaged Products
We apologize for the inconvenience of receiving a defective items and will issue a full refund.
For defective or damaged products, please contact us at email@example.com to arrange a refund or exchange.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
Return Instructions for Damaged Items
If you're returning an item received in the U.S. or Mexico place the item securely in packaging and mail your return to the following address:
11201 Ed Brown Rd, Charlotte, North Carolina, 28273
Please note, you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return.
General Item Shipping Time
Our goal is to fulfill and ship orders originating within the United States within 5-7 business days.
Please note that these shipping times are estimates, not guarantees.
Once your item ships, we’ll send you an update with any available tracking information so you can keep tabs on your order as it travels to you. Unfortunately, tracking is not always available for all orders.
After submitting your order, you should receive a confirmation email from us. If you don’t hear from us, contact us at firstname.lastname@example.org to make sure we received your order.